Planhat vs Gainsight: Revenue-Focused vs Comprehensive CS
Comparing Planhat and Gainsight customer success platforms. Revenue orientation vs enterprise standard - which CS platform strategy fits your team?
Overview
Planhat and Gainsight both serve enterprise customer success teams, but with different philosophies. Planhat emphasizes revenue impact, helping CS teams demonstrate their contribution to NRR and identify expansion opportunities. Gainsight is the comprehensive enterprise standard with deep Salesforce integration.
| Feature | Planhat | Gainsight |
|---|---|---|
| Pricing | Custom | Custom (~$50k+/yr) |
| Revenue Focus | Core emphasis | Included |
| Health Scoring | Yes | Comprehensive |
| Playbooks | Yes | Advanced |
| Salesforce Integration | Good | Deep, native |
| Revenue Modeling | Strong | Good |
| Market Position | Challenger | Category leader |
Key Differences
Revenue Orientation
Planhat builds around revenue impact. Forecasting, expansion tracking, and NRR metrics are central. The platform helps CS teams demonstrate business value and identify growth opportunities, not just prevent churn.
Gainsight includes revenue features but doesn't lead with them. The platform is comprehensive across all CS functions, with revenue as one dimension among many.
Salesforce Integration
Gainsight's Salesforce integration is exceptionally deep, including native Salesforce app options. For Salesforce-centric organizations, this integration is a significant advantage.
Planhat integrates well with Salesforce and other CRMs but the integration isn't as deep. For teams less dependent on Salesforce, this difference matters less.
Market Position
Gainsight is the category leader with the largest market share. Brand recognition, ecosystem of partners, and extensive documentation come with that position.
Planhat is a strong challenger with modern architecture and focused value proposition. May offer more attention and flexibility than the market leader.
Who Should Choose What
Choose Planhat if:
- Revenue impact and NRR are primary metrics
- Expansion identification is important
- You want modern architecture without legacy constraints
- Salesforce isn't central to operations
- You prefer challenger positioning
Choose Gainsight if:
- Salesforce is central to operations
- Comprehensive CS infrastructure is needed
- Category leader stability matters
- Extensive ecosystem and partners add value
- Enterprise procurement prefers market leaders
The Bottom Line
Planhat is compelling when demonstrating CS revenue impact is a priority. The revenue-focused approach helps CS teams justify their value and identify growth opportunities.
Gainsight remains the safe enterprise choice with comprehensive features and market leadership. Deep Salesforce integration is a clear advantage for Salesforce-centric organizations.
Neither platform's email features match dedicated retention email tools. Sequenzy adds AI-generated sequences that complement either platform's capabilities.
Add AI retention emails to enterprise CS
Sequenzy provides email automation that complements your CS platform.
Try Sequenzy Free